In the rapidly evolving world of technology, businesses and organizations face a pivotal decision when seeking to bring their software dreams to life or to help optimize critical business processes. Should they invest in hiring a senior software developer to join their in-house team, or explore the alternative of engaging a development partner to steer […]
In today’s highly competitive business landscape, organizations are constantly seeking strategies to achieve sustainable growth and success. One such strategy that has gained significant importance is productization. By transforming services into scalable, profitable, and marketable products, businesses can unlock new opportunities, increase efficiency, and meet evolving customer demands. Understanding Productization Productization is not limited to […]
Services : Full Stack Development
Technology Stack
Mantrax recently proposed a CMS (Content Management System) for a National Association facing numerous pain points. Members were frustrated with the online experience. The existing member portal has frustrated members due to usability issues, navigation challenges, and a need for more intuitive features. This dissatisfaction hampers member engagement and overall perception of the association’s value.
To find a resolution, the following projects were initiated:
01
The recent stagnant membership growth is partly due to a subpar member portal. Attracting and retaining new members is challenging without a user-friendly platform that boosts engagement and interaction.
02
Emergence of alternative platforms for key functions like recruiting and visibility poses a major threat. Members may be drawn to rival platforms with better experiences and solutions, risking membership loss.
03
Inefficiencies in the current member portal have raised operational costs. Members frequently seek staff support, adding workload and expenses, and diverting resources from strategic initiatives.
In Phase 1, we facilitated member feedback collection through a neutral platform. This input was then combined with system diagnosis and external research, comprising six functional analysis activities.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Consolidated member interviews with actionable insights & prioritized implementation lists.
Phase 2 of the modernization journey represents a pivotal step towards aligning the association’s digital ecosystem with contemporary standards. By focusing on user experience, linguistic inclusivity, data security, and advanced functionality, the organization is poised to set new benchmarks in member engagement and digital transformation. This strategic initiative underscores the commitment to excellence and responsiveness, ensuring that the member portal remains an indispensable asset as the organization continues to evolve.
The second phase of the member portal modernization initiative encompasses a comprehensive development scope that aims to revolutionize the digital landscape of the organization.
Universal style guide creation
Crafting a universal style guide that harmonizes the design language across both national and district websites. This cohesive visual identity fosters a seamless and recognizable UX.
Bilingual interface
Implementing bilingual support for French and English languages, catering to the diverse linguistic preferences of the association’s members
Enhanced UX & scalability
Upgrading infrastructure for improved user experience, scalability, availability, and adaptability. This empowers the portal to evolve with organizational needs
Revamped web design
We’ve completely revamped national and district websites with data-driven single-page web applications, boosting engagement and data accessibility.
Member profile & data migration
Seamlessly migrating member profiles and sensitive PII data, adhering to industry-standard data governance policies with a strong focus on security and compliance
Dynamic availability calendar
Introducing an availability calendar tailored for members, enhancing their ability to engage with key events and activities efficiently.
Configurable content framework
Introducing a flexible content framework for national and district-level customization, empowering administrators to engage specific audiences.
Granular content control
Enabling granular content control via role-based access, providing administrators with effective tools for content management at various levels.
Membership-based organizations such as professional associations, trade associations, foundations, regulatory bodies, non-profits, unions, clubs, voluntary associations, chamber of commerce, board of trades, and guilds face the challenge of adapting to changing member expectations and technological advancements. Customized Association Management Software (AMS) is increasingly becoming a necessity for organizations with unique requirements and a substantial member […]
In today’s digital age, mobile devices have become an integral part of our lives. Everyone is using a smartphone or tablet to access the internet and source information. To effectively reach your target audience, improve user experience, boost sales, and gain a competitive advantage, it is crucial for businesses to prioritize mobile optimization. Mobile Usage […]
Cloud solutions have transformed the way businesses operate, offering a myriad of advantages and solutions. From streamlined operations and enhanced scalability to improved collaboration and cost-efficiency, cloud technology has become a game-changer for enterprises of all sizes across various industries. Read on as we look at the basics and benefits of cloud solutions. What Are […]
In today’s fast-paced and dynamic business environment, traditional software development methods, such as waterfall, often fall short of meeting the ever-changing needs and expectations of customers. This is where agile methodology shines. Agile development offers a transformative approach to software development that prioritizes iterative feedback cadence, flexibility, collaboration, and end-user engagement in the full project […]
In 2018 Mantrax delivered Cricket Club Manager, a custom web application and mobile app to help sports club owners minimize administrative tasks and enhance the member experience. Our client required a design and delivery of a minimal viable product to strike the right balance between speed-to-market, feature robustness, and cost.
Cricket is the fastest-growing sport in Canada and cricket clubs are forming across a wide range of sectors from for-profit recreational clubs to corporate clubs and university and college clubs. With memberships growing, club administration required better tools to help manage day-to-day tasks such as player availability and match schedules, and last-minute match updates.
Because managing membership fees was an ongoing challenge for sports clubs, a limited budget was available for a custom application. The minimal viable product we developed met budget constraints as well as client objectives.
After careful planning, we chose to build the application on the LAMP stack (Linux, Apache, MySQL, and PHP) due to its ubiquity, availability of support, affordable hosting options, and mature frameworks. After developing the application, we worked on social media marketing to increase the adoption rate, club sign-ups, and traffic. Cricket Club Manager is now being used by almost 100 clubs worldwide.
Case study: IFS ERP re-implementation
A multinational manufacturer removed every core code customization from its IFS ERP and moved from IFS Apps 8 to Apps 10. The business now runs on standard IFS functionality and saves $200K a year in operating expenses.
The client went live on IFS in 2016 with a heavily customized build. By 2020 the customizations cost more than they returned.
The business used about 50% of the IFS functionality it had purchased.
Only about 50% of the customizations built in 2016 were still in use.
Outages traced back to changes made to IFS core code.
The client was still on the version installed in 2016. Heavy customization blocked every new IFS release.
Teams resisted any new initiative that touched IFS.
The client chose to re-implement, not patch. The goal was to retire the custom code and run the business on standard IFS.
Mantrax ran the program as the client's independent lead, from partner selection through delivery.
Mantrax ran a structured selection: RFQ, vendor interviews, customer reference calls, and pilot projects with the shortlisted firms. The client chose its partner on demonstrated work, not a proposal.
Mantrax worked with the IFS partner and the client's subject matter experts to map the current system against standard Apps 10 functionality. Each gap was sorted into technical, functional, business process, or change management work, so the full effort was visible before the build started.
Mantrax assessed the IFS skills and capacity the client had against what it would need. It then ran recruitment and onboarding to fill the gaps before re-implementation began.
Mantrax provided hands-on project management, coached team members, and managed risk actively to hold the timeline.
Mantrax aligned all vendors on the project objectives, set weekly work plans, and controlled the overall budget.
The client now runs on standard IFS Apps 10 with no core code customizations.
Four choices separated this project from the 2016 implementation.
The project team showed how standard IFS could handle each process. The business chose. That is how a team that resisted IFS came to accept standard functionality.
Pilot projects with shortlisted vendors showed how each firm worked before the client committed.
The client filled its IFS skill and capacity gaps before the re-implementation, not during it.
Mantrax sat on the client's side of the table and managed all three together.
If your system is years behind the current release and customizations are the reason, the path back to standard is known. A discovery call covers where your customizations sit, what standard functionality now replaces, and what a re-implementation would take.
In the world of technology, Artificial Intelligence (AI) has emerged as a game-changing force in recent years. AI is being used in software solutions to automate routine tasks, improve decision-making, and enhance the user experience. In this blog, we will explore the impact of AI, how it is transforming the software industry and what we […]
